Welcome
From Supply Chain Management Encyclopedia
Russian: Обслуживание клиентов
You are looking at the Encyclopedia on Supply Chain Management.
Here you can:
- Get the precise and reference to terms or concepts from SCM and related disciplines;
- If you are a professor, you can direct students to specific pages for instructional materials;
- You are welcome to give us your feedback (general thoughts, particular suggestions or corrections, etc.)
The Team
Senior editor:
- Richard Germain, Graduate School of Management, St. Petersburg University (Russia) and EBS University (Germany).
Contributing editors:
- Vitaly Cherenkov, Graduate School of Management, St. Petersburg State University
- Evgeny Korovyakovskiy, Petersburg State Transport University
- Konstantin Krotov, Graduate School of Management, St. Petersburg State University
- Andrey Zyatchin, Graduate School of Management, St. Petersburg State University
Senior translator:
- Maxim Storchevoy, Graduate School of Management, St. Petersburg State University
Technical support:
- Yulian Urbanskiy, Graduate School of Management, St. Petersburg State University
Developers
This project is developed by the Deutsche Bahn (DB) and Russian Railways (RZD) Center for International Logsitics and Supply Chain Management. The Center for International Logistics operates with the financial support of DB and and RZD, is housed at the Graduate School of Management, St. Petersburg State University (SPbU), and in addition to SPbU, has two academic partners: Petersburg State Transport University (Russia) and EBS University (Germany).