Perfect order rate

From Supply Chain Management Encyclopedia

The perfect order rate is the proportion of orders where all relevant elements of the order were completed in full and without error. Firms include different elements depending upon their specific circumstances, however, a list of elements that might be included address: (1) availaibility (e.g., fill rate); (2) correct quantity shipped; (3) correct product shipped; (4) damage during shipment; (5) invoice errors; and (6) on-time delivery.